A browser softphone, IVR and queues, plus an inbox for voice, WhatsApp, email and chat — all on top of your CRM. The moment a call connects, the agent sees who's calling and their whole history.
Calls, WhatsApp, email and chat arrive together, get assigned to agents, and count against the same SLAs.
Inbound calls run through an IVR you control, into the queues you define, to the agents who are free — with overflow to voicemail. The phone-tree logic is yours, not a vendor's black box.
Agents see who's free, who's on a call, and how many callers are waiting, in real time — so nobody sits on hold while someone's idle.
| What you'd otherwise pay for | Typical price | BackOffice |
|---|---|---|
| Cloud phone (Aircall / Zendesk Talk) | $30+/user/mo | ✓ |
| Helpdesk / ticketing | $19+/user/mo | ✓ |
| CRM screen-pop integration | Add-on | ✓ |
| Calls + channels + tickets, on the record | $49+/user/mo | $29/user/mo |
Typical entry pricing for comparable tools (plus VoIP usage for minutes) — not a like-for-like sum. The point: the call, the ticket and the customer are one screen. See the full comparisons →
Yes. The browser softphone makes and receives VoIP calls with no hardware — mute, hold, transfer, record — and the call opens on the caller's customer record automatically.
Yes. Inbound calls run through an IVR menu and into queues you define, then route to available agents with voicemail overflow. The queue/IVR logic is yours to shape — not a locked black box.
Voice plus an omnichannel inbox — calls, WhatsApp, email and live chat land in one queue, are assigned to agents, and are tracked against SLAs. Every conversation sits on the customer's record alongside their orders and tickets.
Yes — call recording, voicemail, full call logs and voice automations are included, all linked to the contact so anyone can see the history.
A VoIP provider for the numbers and minutes; you connect it with your provider credentials (stored encrypted). Everything else — softphone, IVR, queues, inbox, SLAs — is built in.
Free for up to 3 users, then $29/user/month with no minimum (plus your VoIP provider's usage). One bill instead of a cloud-phone subscription and a separate helpdesk.
Connect a number, open the softphone, and take your next call with the customer's whole history in front of you. Free for 3 users, no credit card.
Start free