Direct messages and team rooms, one click from wherever you're working. No second subscription, no copying an order number into another app so a colleague knows what you're talking about.
Most team chat lives in a separate window, which is why half of every message is context you're re-typing. This one opens over the work.
A chat icon sits in the app header with an unread badge. Click it and the panel slides in over whatever you were doing. Press Esc and it's gone.
One room per team, with membership inherited from the team. Nobody administers a channel list, and nobody is left out of a room they should be in.
Type @ and a colleague's name and they get a real notification on the bell — not just a message they might scroll past.
Attach a file or paste an image and it renders in the thread. No separate upload step, no link that expires.
See who's actually in the app before you wait twenty minutes for an answer.
Colleague-to-colleague only. Customer conversations live in the Omnichannel Inbox, so the two can never be confused for one another.
We'd rather you knew before you switched than after.
Internal messaging for a team that already runs on BackOffice — DMs, team rooms, mentions, attachments and presence, with nothing extra to buy or administer.
A full replacement for a dedicated chat platform if you depend on threads, huddles, guest access or a large third-party app directory. If your team lives in those, keep what you have — Team Chat is for the conversations that belong next to the record.
Customers write there; colleagues write here. Two queues, never mixed.
Talk to customers by phone from the same screen you chat to the team on.
Rooms come from your teams, so your org structure is the chat structure.
Chat opens over any record in any app you've installed.
It's an app you install into your workspace. See pricing for what your plan includes.
No. There's one room per team you belong to, and membership follows the team. Nothing separate to join.
No, by design. That's the Omnichannel Inbox. Keeping them apart is the point.
BackOffice is responsive in a mobile browser, and there's a dedicated communication app for teams that need one. Ask us about it.
Free for 3 users, no credit card required.