Salesforce is a powerful CRM — and a CRM is all $25/user buys you. Helpdesk, projects and forms are separate clouds and add-ons, plus an admin or partner to wire it together. BackOffice bundles CRM, helpdesk, projects, forms and custom ops into one workspace at $29/user, live in an afternoon.
If you want a CRM and the rest of your back office without a three-month implementation and a paid admin, BackOffice gives you CRM + helpdesk + projects + forms + custom ops at $29/user/mo — roughly the price of Salesforce's CRM alone, with none of the setup project.
Salesforce Starter Suite is about $25/user/mo for CRM. BackOffice Team is $29/user/mo with no minimum. Here is what each includes as standard.
| Capability | BackOffice | Salesforce |
|---|---|---|
| Starting price (per user / mo) | $29 · no minimum | $25 · Starter (CRM only) |
| CRM & sales pipeline | ✓ Standard | ✓ Core product |
| Helpdesk & tickets | ✓ Standard | Service Cloud (extra) |
| Projects & tasks | ✓ Standard | Add-on / AppExchange |
| Public forms with conditional logic | ✓ Standard | Web-to-lead / add-ons |
| Custom entities beyond CRM (inventory, ops…) | ✓ Standard | Custom objects (tier limits) |
| No-code setup — no admin or consultant | ✓ Standard | — Needs admin / SI |
| Time to launch | Minutes, AI-built | Weeks–months |
| AI builds a workspace from a prompt | ✓ Standard | Einstein (add-on) |
| Per-tenant Postgres isolation | ✓ Standard | Shared multitenant |
| MCP server (connect Claude / ChatGPT to your data) | ✓ Standard | — Not built for it |
| Typed API + webhooks on every write | ✓ Standard | API (tier limits) |
| The rest of the platform — accounting, POS, marketing, calls, scheduling, e-sign, AI agents… | ✓ All included | — Separate clouds / tools |
Salesforce Starter stops at CRM. The same $29 seat also runs all of this:
One login, one database, one bill — every app above is part of the same $29 seat, not an add-on.
An honest split — pick the tool that matches the work you actually do.
A Salesforce shop rarely stops at Sales Cloud. Add Service Cloud, a projects app, a forms tool and admin time and the real number climbs. BackOffice replaces the stack with one bill.
Choose Salesforce if you are a large sales organisation whose process depends on advanced forecasting, territory management, CPQ and a mature partner ecosystem — and you have the admin resources to run it. For most teams that just need a working CRM plus the rest of their ops, that machinery is weight they will never use.
Yes, for teams that want a CRM plus the rest of their back office without a heavyweight implementation. Salesforce Starter is $25/user for CRM; helpdesk, projects and forms come as separate clouds or AppExchange apps. BackOffice includes CRM, helpdesk, projects, forms and custom ops on one workspace at $29/user.
Salesforce Starter is around $25/user for CRM alone, and most teams add Service Cloud, integrations and admin/consulting time on top. BackOffice is $29/user flat with CRM, helpdesk, projects, forms and ops included and no implementation project.
A typical Salesforce rollout is a multi-week to multi-month admin or partner project. In BackOffice you describe your business, the AI builds the entities, views and dashboards, and you are running the same afternoon.
Yes. Export your Salesforce objects to CSV and BackOffice AI ingests them, matching columns to entity fields and asking about anything ambiguous, so contacts, accounts and opportunities land as structured records.
Describe your business, let the AI build the CRM and the rest of your ops, invite your team. Free for 3 users — no credit card, no implementation project.
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