WhatsApp, Instagram, email, web chat and SMS — every customer conversation in one place, on the customer's record, handled by your whole team. No more switching apps or hunting through personal phones.
Because the inbox sits on the same workspace as your CRM, every thread opens with the customer's record beside it — their plan, orders, open deals and history. No tab-hopping to figure out who you're talking to.
Reply once and it goes back out on the channel they messaged from — WhatsApp stays WhatsApp, email stays email. The customer never sees the seams.
Orders, deals and history beside every chat.
One box; it routes back the way they came.
Saved answers for the questions you get daily.
Past conversations, across channels, in one timeline.
It's a team inbox, not a personal one — so nothing falls through the cracks.
Route conversations to the right agent or team; see who owns what.
First-response and resolution targets, with a countdown on every thread.
See who's online and who's already typing a reply.
Loop in a colleague without the customer ever seeing it.
| What you'd otherwise pay for | Typical price | BackOffice |
|---|---|---|
| Shared inbox (Front / Help Scout) | $19+/user/mo | ✓ |
| Live chat + messaging (Intercom) | $39+/seat/mo | ✓ |
| CRM context add-on | Extra | ✓ |
| Every channel + context, one inbox | $39+/seat/mo | $29/user/mo |
Comparable entry pricing — not a like-for-like sum. The point: the messages, the context and the team are one screen. See the full comparisons →
WhatsApp, Instagram, Facebook Messenger, email, your website's live chat and SMS — every conversation arrives in one shared inbox instead of scattered across apps and personal phones.
Yes. It's a shared team inbox — assign conversations to agents, see who's typing, track against SLAs, and leave internal notes so handoffs don't drop.
Every conversation opens on the contact's record — their orders, tickets and history right beside the thread — because the inbox lives on the same workspace as your CRM.
The Call Center adds voice — a softphone, IVR and queues. The Omnichannel Inbox is the text side: WhatsApp, email, chat and DMs. They share the same workspace, so a customer's calls and chats sit together.
Free for up to 3 users, then $29/user/month with no minimum. One bill instead of a separate shared-inbox subscription.
Connect your channels and let your whole team answer from one place — with the customer's history right there. Free for 3 users, no credit card.
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